tbaiee Privacy Policy

1. Information We Collect

When you interact with the tbaiee platform, we collect certain categories of personal information. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account, complete identity verification, contact our support team, or participate in any promotion, you may provide us with:

• Identity data: Full legal name, date of birth, gender, and national identity card (NID) number or passport number.
• Contact data: Email address, mobile phone number, and residential address including district, division, and postal code within Bangladesh.
• Financial data: Mobile wallet account numbers for bKash, Nagad, Rocket, or Upay used for deposits and withdrawals. We do not store full bank card numbers.
• KYC documentation: Scanned or photographed copies of identity documents and proof-of-address documents submitted during our Know Your Customer (KYC) process.
• Communications data: The content of messages, emails, live chat transcripts, and any other correspondence you send to tbaiee support.

1.2 Information Collected Automatically

When you access and use the tbaiee platform, certain information is collected automatically by our systems:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, navigation paths, and click-stream data.
• Transaction data: Records of all deposits, withdrawals, bonus credits, wagering activity, and account balance changes.
• Geolocation data: Approximate location derived from your IP address, used for fraud prevention and to verify that you are accessing the platform from an eligible location.

1.3 Information from Third Parties

In limited circumstances, tbaiee may receive information about you from third parties, including:

• Identity verification and fraud screening service providers, who may confirm whether the details you have provided match official records.
• Payment processors, who may notify us of transaction statuses and flag potentially suspicious payment activity.
• Game providers such as Pragmatic Play, Evolution Gaming, and Spribe, who may share technical game logs relevant to disputed rounds.

2. How We Use Your Information

tbaiee uses the personal information it collects for specific, lawful purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities:

Purpose	Types of Data Used	Legal Basis
Account registration and management	Identity data, contact data	Contractual necessity
Processing deposits and withdrawals	Financial data, identity data	Contractual necessity
Identity and age verification (KYC)	KYC documentation, identity data	Legal obligation
Fraud prevention and security monitoring	Device data, usage data, financial data	Legitimate interest
Customer support and dispute resolution	Communications data, transaction data	Contractual necessity
Responsible gaming monitoring	Usage data, transaction data	Legal obligation / legitimate interest
Sending account and transaction notifications	Contact data	Contractual necessity
Promotional communications (opt-in only)	Contact data, usage data	Consent
Platform analytics and performance improvement	Usage data, device data	Legitimate interest

2.1 Marketing Communications

tbaiee will only send you promotional emails, SMS notifications, or in-platform messages about offers and bonuses if you have opted in to receive such communications. You can withdraw your consent and unsubscribe from marketing messages at any time by updating your notification preferences in the account settings section, or by contacting our support team. Withdrawing consent for marketing will not affect your ability to use the tbaiee platform.

3. Sharing Your Information

tbaiee does not sell or rent your personal information to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage carefully selected third-party service providers to help us operate the tbaiee platform. These providers are granted access to personal data only to the extent needed to perform their specific function and are contractually bound to process that data confidentially and in accordance with our instructions. Categories of service providers include:

• Identity verification and KYC screening partners.
• Payment processing partners including mobile financial service providers bKash, Nagad, Rocket, and Upay.
• Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Cloud hosting and infrastructure providers responsible for storing platform data securely.
• Customer support platform providers who facilitate live chat and ticketing functionality.
• Fraud detection and cybersecurity service providers.

3.2 Legal and Regulatory Disclosure

tbaiee may disclose personal information to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or other lawful mandate. We will notify you of any such disclosure request where we are legally permitted to do so.

3.3 Business Transfers

In the event that tbaiee or any part of its business is acquired by, merged with, or transferred to another entity, personal data held about players may form part of the transferred assets. In such circumstances, we will notify affected players before their data is transferred and becomes subject to a different privacy policy, and we will endeavour to ensure that the receiving entity maintains protections equivalent to those described in this policy.

4. Cookies & Tracking Technologies

The tbaiee platform uses cookies and similar tracking technologies (such as web beacons and local storage objects) to enhance your experience, keep you logged in between sessions, remember your preferences, and gather analytics data that helps us improve the platform.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, security tokens, load balancing	Session / short-term
Functional	Language preferences, game display settings, remembered login details	Up to 12 months
Analytics	Page view counts, navigation paths, game session durations, error logging	Up to 24 months
Fraud Prevention	Device fingerprinting, suspicious pattern detection, bot screening	Up to 12 months

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. For all other cookie types, you can adjust your preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies through the browser's privacy or settings menu. Please note that disabling functional cookies may affect your user experience, such as causing you to be logged out more frequently or losing your saved game preferences.

5. Data Retention

tbaiee retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, in line with standard record-keeping obligations applicable to financial services platforms.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for two (2) years from the date the support case was closed, unless the record is relevant to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
• Marketing consent records: Retained for the duration of your account plus one (1) year, to demonstrate compliance with consent requirements.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; individual-level usage logs are retained for up to twenty-four (24) months.
• Self-exclusion records: Retained for a minimum of five (5) years from the end of the exclusion period to prevent re-registration during active exclusions and to comply with responsible gaming obligations.

When the applicable retention period expires, personal data is securely deleted from active systems. Where immediate deletion is not technically feasible (for example, data held in encrypted backup archives), the data will be isolated and protected from further processing until it can be permanently destroyed at the next scheduled backup rotation.

6. How We Protect Your Data

The security of your personal information is a priority for tbaiee. We implement a combination of technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Safeguards

• All data transmitted between your device and the tbaiee platform is encrypted using TLS 1.2 or higher.
• Sensitive data fields — including identity document scans and payment account details — are encrypted at rest using AES-256 encryption.
• Access to production data systems is restricted to authorised personnel only, enforced through role-based access controls and multi-factor authentication.
• Our platform undergoes regular vulnerability assessments and penetration testing carried out by independent security specialists.
• A web application firewall (WAF) and DDoS mitigation systems are in place to protect the platform from external attacks.

6.2 Organisational Safeguards

• All tbaiee staff and contractors who handle personal data are required to complete data protection training and are bound by confidentiality obligations.
• Internal data access is governed by a least-privilege principle — employees can only access the data that is strictly necessary for their role.
• tbaiee maintains an incident response plan. In the event of a data breach that is likely to result in harm to affected players, we will notify those players and the relevant authorities without undue delay and within the timeframe required by applicable law.

7. Your Privacy Rights

As a tbaiee player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within thirty (30) days.

7.1 Right of Access

You have the right to request a copy of the personal data that tbaiee holds about you, along with information about how that data is being used. This is sometimes called a Subject Access Request (SAR). We will provide this information in a clear, structured format at no charge for the first request in any twelve-month period.

7.2 Right to Rectification

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details directly through your account settings; for changes to identity data, please contact support with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where processing is unlawful. Please note that this right is subject to limitations — tbaiee may be required by law to retain certain records (such as transaction history and KYC documents) for defined periods even after your account is closed.

7.4 Right to Restrict Processing

You have the right to request that tbaiee restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interest and we are assessing whether our interest overrides yours.

7.5 Right to Object

Where tbaiee processes your personal data on the basis of legitimate interest, you have the right to object to that processing. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may also object at any time to the processing of your data for direct marketing purposes, and we will act on that objection immediately.

7.6 Right to Data Portability

Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive the personal data you have provided to tbaiee in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.

8. Updates to This Policy

tbaiee may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the tbaiee platform. When we make a material change to this policy — meaning a change that significantly affects how we collect or use your personal information — we will notify you by sending an email to your registered address at least seven (7) days before the change takes effect.

For minor changes such as typographical corrections, clarifications of existing practices, or updates to contact details, we may update the policy without advance notice. The "Effective Date" at the top of this page will always reflect when the current version came into force.

We encourage you to review this Privacy Policy periodically. The current version is always available at tbaiee.net/privacy-policy. Your continued use of the tbaiee platform after any update to this policy constitutes your acknowledgement of the revised terms.

If you have questions about this Privacy Policy or about how tbaiee handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and are happy to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh.