tbaiee Responsible Gaming

1. Our Commitment to Safe Play

tbaiee was built with the clear understanding that gambling, when approached without care, can cause genuine harm to individuals and families. Our responsible gaming programme is not a compliance checkbox — it reflects a sincere belief that long-term player wellbeing is inseparable from a trustworthy platform.

We are committed to providing a gambling environment that is fair, transparent, and protective of every player. This means offering meaningful tools that let players set their own boundaries, training our support staff to identify and respond sensitively to signs of problem gambling, and ensuring that all promotional activity is carried out responsibly and never targets vulnerable individuals.

Every feature described on this page is available free of charge to all registered tbaiee players in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across all other divisions. You do not need to justify your decision to use any of these tools — requesting a deposit limit or a self-exclusion is a sign of strength, and our team will process every such request with respect and without delay.

2. 18+ Age Restriction Policy

tbaiee strictly prohibits gambling by anyone under the age of 18. This policy is non-negotiable and is enforced at every stage of the registration and deposit process. Players must be 18 years or older to create an account, make a deposit, place a bet, or claim any promotional offer on the tbaiee platform.

2.1 Age Verification at Registration

All new tbaiee accounts are required to complete an age and identity verification process before a withdrawal can be processed and, in many cases, before deposit limits are raised beyond introductory thresholds. During verification, you will be asked to provide:

• A valid government-issued identity document confirming your date of birth (such as your National Identity Card or passport).
• Proof of your current residential address in Bangladesh.
• In some cases, a selfie photograph holding your identity document for liveness verification.

Players who cannot pass age verification will have their accounts suspended and any winnings will be voided. tbaiee does not make exceptions to this policy under any circumstances.

2.2 Keeping Accounts Secure from Minors

If you share a household with anyone under 18, you are responsible for ensuring they cannot access your tbaiee account. We recommend enabling two-factor authentication on your account, using a strong unique password, and logging out of the platform completely after each session — particularly on shared devices.

3. Player Safety Tools

tbaiee provides a comprehensive suite of player-controlled tools designed to help you maintain a healthy relationship with gambling. All tools are accessible via the Account Settings section once you are logged in, or by contacting our support team directly.

3.1 Deposit Limits

Deposit limits allow you to cap the total amount you can add to your tbaiee account over a chosen period. Three time frames are available:

• Daily deposit limit: Caps the total deposits allowed in any rolling 24-hour window.
• Weekly deposit limit: Caps the total deposits allowed in any rolling 7-day window.
• Monthly deposit limit: Caps the total deposits allowed in any rolling 30-day window.

All deposit limits take effect immediately upon confirmation. If you wish to decrease a limit, the lower amount applies at once. If you wish to increase a previously set limit, a mandatory cooling-off period of seven (7) days must pass before the increase becomes active — this safeguard is in place to prevent impulsive decisions during periods of heightened play.

3.2 Loss Limits

In addition to deposit limits, tbaiee allows players to set loss limits over daily, weekly, and monthly periods. A loss limit caps the total amount you can lose (net of winnings) within the chosen window. When your loss limit is reached, the platform will automatically prevent further bets until the period resets. Loss limits can be decreased immediately but increased only after a 7-day waiting period.

3.3 Wager Limits

Wager limits cap the total stake you can place across all games in a given period. This tool is particularly useful for players who prefer to stay within a fixed entertainment budget without needing to track individual bets manually.

3.4 Session Time Limits and Reality Checks

Session time limits set a hard stop on how long you can play in a single continuous session. When the limit is reached, you will be automatically logged out. Reality check reminders are a softer alternative — they surface a notification at your chosen interval (every 30, 60, or 90 minutes) showing your current session length and net win/loss, giving you the information you need to decide whether to continue.

4. Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available to tbaiee players. When you self-exclude, your account is fully suspended for the duration you choose — you cannot log in, deposit, place bets, or receive any promotional communications from tbaiee during that period.

4.1 Available Self-Exclusion Durations

• 6 months — suitable for players who want a significant break to reassess their relationship with gambling.
• 1 year — provides an extended period of distance from gambling activity.
• 3 years — a long-term exclusion for players who recognise a serious pattern of harmful play.
• Permanent exclusion — irreversible closure of your account and all associated data subject to our legal retention obligations. This option should be chosen carefully; it cannot be reversed.

4.2 How to Request Self-Exclusion

You can initiate self-exclusion in two ways:

1. Through Account Settings by selecting "Responsible Gaming" and then "Self-Exclusion", choosing your preferred duration, and confirming your decision.
2. By contacting the tbaiee support team via live chat or at [email protected] and requesting a self-exclusion. Our team will process the request within one hour during standard operating hours.

Once self-exclusion is active, you will receive a confirmation email. Any remaining balance in your account at the time of exclusion remains safe and will be returned to your designated payment method (bKash, Nagad, Rocket, or Upay) within the standard withdrawal processing timeframe.

4.3 Returning After a Temporary Self-Exclusion

When a temporary self-exclusion period expires, your account is not automatically reactivated. You must contact tbaiee support and explicitly request reinstatement. Our team will complete a brief welfare check — confirming that you feel ready to return to gambling in a controlled way — before reactivating your account. This step cannot be skipped.

5. Recognising Problem Gambling

Problem gambling can develop gradually and can be difficult to recognise in yourself. It does not require daily gambling or large losses — it is characterised by a loss of control that causes distress, financial harm, or damage to relationships, regardless of the frequency or amounts involved.

The following patterns are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you intended or can afford to lose.
• Chasing losses — continuing to gamble to try to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
• Gambling as a way to escape problems, relieve stress, or cope with negative emotions.
• Neglecting work, education, family, or other important responsibilities due to gambling.
• Repeated failed attempts to cut down or stop gambling.

If any of the above apply to you — even just one or two — it is worth pausing to reflect honestly on your gambling habits. You do not need to be in crisis to use the tools on this page or to contact our support team. Acting early is always better than waiting until the situation becomes more serious.

6. Self-Assessment Checklist

The questions below are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are private and are not stored by tbaiee. If you answer "yes" to three or more questions, we strongly encourage you to activate one or more of the player tools described on this page, or to contact our support team for a confidential conversation.

If three or more of these statements apply to you, we encourage you to reach out. You can activate a time-out or self-exclusion instantly through your account settings, or contact our support team at [email protected] for a private, judgment-free conversation.

7. Getting Help & Support

If you feel that gambling is having a negative impact on your life or the life of someone you care about, please do not hesitate to reach out. Support is available through tbaiee directly and through independent organisations that specialise in gambling-related harm.

7.1 Contact tbaiee Support

Our support team is available 24 hours a day, 7 days a week. All responsible gaming conversations are handled confidentially and are not shared with any third party without your consent.

7.2 Independent Support Resources

In addition to tbaiee's internal support team, a number of independent organisations offer free, confidential advice and counselling for people affected by problem gambling. If you are based in Bangladesh, we recommend speaking to a healthcare professional, a trusted counsellor, or a mental health helpline. Your wellbeing is more important than any game or bet.

7.3 What to Expect When You Contact Us

When you contact tbaiee about a responsible gaming concern — whether for yourself or on behalf of someone else — here is what happens:

1. Your conversation is treated as strictly confidential and is handled by a trained member of our responsible gaming team.
2. We will listen carefully and discuss the full range of tools and options available to you without pressure or judgment.
3. If you decide to activate any limit, time-out, or self-exclusion, we will process it immediately during the same conversation.
4. We will follow up with you by email to confirm the action taken and provide relevant information about next steps.
5. If appropriate, we may suggest independent support resources or professional counselling services available in Bangladesh.

8. Protecting Underage Players

The protection of minors from gambling is a responsibility that tbaiee shares with parents, guardians, and the broader community. While tbaiee enforces strict age verification at account level, we also encourage adults who share devices with younger household members to take additional precautions.

8.1 Device-Level Controls

Several practical steps can help prevent underage individuals from accessing gambling websites on shared devices:

• Set up a separate user profile on shared computers or tablets that does not have access to gambling platforms.
• Use parental control software to block gambling-related websites on devices used by children.
• Enable browser-level filtering tools or network-level content filters provided by your internet service provider.
• Never save your tbaiee login credentials in a shared browser's autofill or password manager.
• Always log out of the tbaiee platform completely when you finish a session on a shared device.

8.2 Reporting Suspected Underage Access

If you have reason to believe that a person under the age of 18 has accessed the tbaiee platform — whether your own child, a household member, or anyone else — please report this to our support team immediately at [email protected]. Include as much detail as you are comfortable sharing. We will investigate the report with urgency and take appropriate action, which may include account suspension and the return of any funds deposited by the underage individual.